BDSwiss

FAQ

Open Account

  • How can I register with BDSwiss?

    Registering with BDSwiss is a relatively simple process. Simply click "Open Account" (or HERE) and complete the registration process. You will then need to complete an Appropriateness Test to ensure that you understand all the risks involved in trading derivative products and submit some identification documents that will help us confirm your identity and activate your account so that you may start trading.
  • Can I register without making a deposit?

    You do not need to make a deposit in order to log in to BDSwiss or to open various trading accounts. However, if you wish to start trading, you must make a deposit. Please note that different minimum deposit requirements may apply depending on your account type.
  • I have problems with the registration – what can I do?

    If you have problems logging in, or if you receive an error message during registration, please contact our support or use the Live Chat feature. The regional telephone numbers, the business hours and our support form can be found HERE.
  • Can I open a “Demo Account”?

    BDSwiss offers a free Forex / CFD "Demo Account" with $10,000 virtual credit. To open a Demo Account just complete our sign up process. The Demo Account is created for all clients automatically and you can access it on your Dashboard. To sign up for a free Demo Account click here.
  • Which documents are required to register/verify an account?

    In order to have your account fully verified please send the below documentation:
    • Proof of identification (Fully displayed scanned copy) Government identification, can be either a passport or Identity card. Must be valid and not expiring in less than 3 months.
    • Proof of address (Fully displayed scanned copy) Can be either a utility bill (electricity, gas, water or landline/internet bill) or bank statement. Must not be older than 3 months.
    • KYC and Appropriateness Test BDSwiss is a regulated financial institution and, as such, in the sense of client protection, must carry out a full appropriateness assessment. Therefore, please answer all the questions we ask you in the context of the appropriateness test, which will allow us to classify you according to your prior knowledge. It is of high importance that all questions are answered truthfully.
  • Why do I need to submit personal documents?

    These steps are taken to ensure the validity of the information and to protect you from potential fraud. BDSwiss as a regulated financial institution, is required to confirm the identity of its clients. If your identity can not be clearly verified, you may be asked to provide further information. Additionally, BDSwiss is required to comply with statutory security standards. These include but are not limited to, the anti-money laundering legislation and the prevention of terrorist financing. If you need help with your identity verification process, please contact our support team. Our contact addresses can be found HERE.
  • What qualifies as my “POR = Proof of Residence”?

    Acceptable forms of proof of residence include: utility bills, account or credit card statements, and current leases / residency permits that are not older than 1 year. Please note that these documents may not be more than 3 months old and must be submitted in their entirety. We can't accept excerpts of documents. However, confidential information, such as your account number, can be made unrecognizable.

    If you do not have Residence documents in your name, please note that you could also send a Certificate of Residence of your Municipality or a Letter of Confirmation duly signed by a local authority enclosing your name/ surname, your current address and with a recent date. Please note that electronic statements with the url visible can also be accepted.

My Account

  • What should I do if I forget my password?

    Simply use the "Forgot Password" function. You will find this when trying to log into your account as usual. If you don't know which email address you have registered with, of if your problem is not resolved, please contact our support team. Our contact addresses can be found HERE.
  • Does opening a trading account with BDSwiss cost anything?

    Opening a trading account with BDSwiss is completely free of charge.
  • How can I update my personal information?

    You can update your personal information independently at any time. Simply go to your dashboard and click on the menu option "Profile" in the upper right corner. Click HERE to go directly to your personal information.
  • Which currency can I use for trading?

    When opening your trading account you can choose your desired currency. You can select between Euro (€), US Dollar ($) and British Pound (£).
  • Can I lose more money than I deposited?

    No, as a BDSwiss client, your account balance can't fall below zero. Negative balance protection applies.

Transactions

  • Can I transfer funds from one account to another?

    If you wish to transfer funds between your own BDSwiss accounts, please email [email protected] confirming from which account to which account you wish to transfer funds (including the account numbers). Your request should be processed within 24 business hours.
  • How can I make a deposit into my account?

    In the "My accounts" section of your dashboard, you can decide into which of your trading accounts you want to make a deposit. Then click on "Deposit" and deposit your desired amount. BDSwiss offers a wide range of deposit methods including credit cards, bank transfers, Sofortüberweisung, Skrill and many more.
  • Which deposit methods are available?

    BDSwiss works with a variety of payment service providers to ensure that you can choose from a wide range of deposit methods in your country. You can always make a deposit via credit card or bank transfer.
  • In which currencies can I open my account?

    When opening your trading account, you can select your desired currency. You can choose between EUR (€), USD ($), GBP (£), PLN (zł), DKK (kr), SEK (kr), NOK (kr) and CHF (Fr.).
  • Are there any maximum amounts for deposits or withdrawals?

    No. There are no maximum limits on deposits or withdrawals. Please keep in mind you can not withdraw more than your account balance.
  • How can I cancel a withdrawal?

    If during the withdrawal process, you wish to return your money back to your BDSwiss account, you have the option to cancel your withdrawal. To cancel a withdrawal request, please send an email to or contact us via one of our regional telephone numbers which you can find HERE.

    Please note that withdrawals can be cancelled through our website within 24 hours. Alternatively, to cancel a withdrawal request please send an email to [email protected]

  • What is the minimum withdrawal amount?

    With the exception of bank wire withdrawals, BDSwiss does not require a minimum withdrawal amount. That being said, please note that a 10 EUR fee will apply to any bank wire withdrawals under 100 EUR and any other withdrawals amounting to 20 EUR or less. For bank wire international payments, the minimum withdrawal amount is 50 EUR after the deduction of the 10 EUR basic fee. For SEPA transfers there is a minimum withdrawal amount of 5 EUR after the deduction of the 10 EUR basic fee.
  • Are withdrawals at BDSwiss free of charge?

    In most cases, withdrawals are processed free of charge. The following exceptions exist: The customer would like to withdraw less than €100 / $100 / £100. In these situations, a 10 EUR fee will apply to any bank wire withdrawals under 100 EUR and any other types of withdrawals amounting to 20 EUR or less.

Understanding the Risks

  • What are the risks?

    Trading Forex/CFDs is highly speculative and can lead to both profits and losses. It is important to understand that if the markets move against you, you could lose all your invested capital. It is therefore crucial that you only invest capital that you can afford to lose and manage your risk and capital properly. For more information on Risk and Money Management please click here.

    Keep in mind though, that BDSwiss maintains a “negative balance protection policy” which means you can never lose more than what you have invested.

    When it comes to trading Forex/CFDs it is important to remember that the financial markets are highly complex and that there is no such thing as a “single formula to success”. There are many variables that can affect the direction of an asset and it is therefore important to invest time and effort in education. BDSwiss provides a great number of online webinars, ecourses and videos on trading. You may also wish to consider trading on a demo account before investing your own capital.

Forex/CFD Trading

  • Do you offer Trading Alerts?

    Yes, please visit our Trading Alerts page and click on JOIN BDSWISS CHANNEL to get a taste of our free Trading Alerts.

    If you are a Black account holder please click on Access VIP Alerts Channel on our website. If you are not a Black Account holder but you would like to become one in order to discover the benefits of trading with Black Account and get exclusive access to our VIP Trading Alerts channel, please contact Customer Support to arrange a phone call with one of our account managers for more information on how to open a BDSwiss Black Account.

  • Do you charge Inactivity Fees?

    Yes, for information on the Inactivity Fees policy please visit our Terms and Conditions HERE.
  • What is the difference between the balance and the equity that appears on my trading platform?

    The balance illustrates your closed positions’ Profit/Loss while the Equity is the real-time calculation of Profit/Loss i.e. taking into account both open and closed positions.
  • How can I Log into the MT4?

    In regards to the MT4, please use BDSwiss-Real01 or BDSwiss-Demo01. To login you should use your Forex Live or Forex Demo account number, your BDSwiss registration password and the above Server names.

  • What is Rollover?

    Rollover refers to the interest either charged or applied to a trader’s account for positions held “overnight”, meaning after 5pm ET.
  • How do I place a trade on the MetaTrader 5?

    Start by clicking on “New Order” in the toolbar or by right clicking on your desired asset in the Market Watch tab. Press CTRL+U to bring up the symbols window and select your desired underlying asset.

    Adjust your position size by setting the number of lots you wish to trade on the Volume tab. At this point, you may also wish to set your maximum Stop-Loss or Take-Profit limits, so that your position will close automatically upon reaching these levels.

    Click ‘BUY’ if you think the price of your selected asset will rise in value. Click ‘SELL’ if you think the price of your selected asset will fall in value.

  • How can I download MetaTrader 5?

    MetaTrader 5 is available for different devices. The appropriate link to your desired device can be found HERE.
  • What is a CFD?

    CFD stands for "Contract for Difference". Rather than negotiate or physically exchange the financial asset (e.g. physically buy or sell the stock of a company), the CFD is a transaction in which two parties agree to exchange money on the basis of the change in value (price) of the underlying asset, occurred between the point at which the position is opened and the moment when it is closed. You can find more information about CFDs HERE.
  • What amounts can I trade with CFDs?

    With CFDs there are no fixed amounts. When placing your order, you determine how much value is designed to a pip. While your position is open, your profit or loss is determined by this criterion. Please ensure that you understand all risks associated with CFD trading before placing your order.

    It is important to note that a CFD is a leveraged product, which means you only pay a margin (collateral) in order to open a trade, which corresponds to a fraction of the actual position value. Using leverage also means that you only need to deposit a small percentage of the full value of the trade in order to open a position. This is called ‘trading on margin’. While trading on margin allows you to magnify your returns, losses will also be magnified as they are based on the full value of the position. Please ensure that you understand all risks associated with CFD trading before placing your order.

  • What do BUY(LONG) and SELL (SHORT) mean?

    You select BUY, if you think that the price of the underlying asset will rise. In financial terms this is referred to as going "LONG". You select SELL, if you think that the price of the underlying asset will fall. In financial terms this is referred to as going "SHORT".
  • How can I download MetaTrader 4?

    The Meta Trader software is available for different devices. The appropriate link to your desired device can be found HERE.
  • How do I place a trade on the MetaTrader 4?

    Start by clicking on “New Order” in the toolbar or by right-clicking on your desired asset in the Market Watch tab. Press CTRL+U to bring up the symbols window and select your desired underlying asset.

    Adjust your position size by setting the number of lots you wish to trade on the Volume tab. At this point, you may also wish to set your maximum Stop-Loss or Take-Profit limits, so that your position will close automatically upon reaching these levels.

    Click ‘BUY’ if you think the price of your selected asset will rise in value. Click ‘SELL’ if you think the price of your selected asset will fall in value.

  • Where can I find my trading history / account history in MetaTrader 4?

    At the bottom of the screen there are a variety of tabs. Under your "Account History" you will find your past activities and transactions.
  • Are there any additional costs when trading with the MetaTrader 4 software?

    Trading with the Meta Trader 4 platform is free. Please note that the usual charges incurred when trading CFDs apply.
  • Where can I find the trading hours of the various underlying assets?

    In both the Webtrader and the desktop version of the trading platform, you can find the trading hours within the "Market Overview" by right clicking on an underlying asset and selecting "Specifications".
  • When and why are my positions automatically closed?

    Automatic closing of your position(s) occurs when your equity is only 50% of your required margin. This occurs when your open positions have ongoing losses that account for a large portion of your equity. Please ensure that you always have adequate funds in your account to prevent automatic closures. A detailed example can be found HERE.
  • What is the Stop-Loss or Take-Profit and how are they executed?

    Both of these types of orders are used to automatically close an open position. With a Stop-Loss, losses should be limited, while the Take-Profit is used to protect profits. Once the market price reaches the Stop-Loss or Take-Profit level, the position is closed at the current available market price. However, with both order types, it cannot be guaranteed that the predetermined exit level will exactly match the actual exit price. If the market price rises or falls above/below the predetermined exit level, higher profits or losses than the desired ones may occur. If you would like to learn more, please read the entry about "Slippage" in the CFD Glossary.
  • Which fees are charges when trading CFDs /Forex?

    A detailed overview of our trading commissions can be found HERE.
  • What is Spread?

    A spread is simply the price difference between where the trader may purchase or sell an underlying CFD asset, this is commonly referred to as the bid and ask price. You can think of the spread as the trading cost for placing a position; thinner spreads essentially enable you to reduce your trading costs thus making profits larger or losses smaller, after you close your positions.
  • What is Margin?

    Margin represents a security deposit which is at least required to open a trade. In plain terms, margin is the amount you are contributing to a certain trade and in essence it is also the amount you stand to lose should the markets move against you. Margin is also the term used for the amount of money that you need to keep in your account to sustain a position, called the maintenance margin.

    Eventually, if your position threatens to wipe your account clean, there will be a point where the position will be automatically closed, this is called a margin stop-out. In order to sustain your positions open, the automatic closing of your position could be prevented by depositing more funds.

  • Do you offer microlots, or CFDs smaller than one standard contract?

    Yes. You can choose the volume you want to trade, either by selecting your desired volume from a pre-defined list or by typing it directly into the input field. ATTENTION: MetaTrader 4 uses the Anglo-American style of writing, the comma is defined by a point, not a comma.

Company

  • How can I partner with BDSwiss?

    If you wish to become an IB Partner or an Affiliate of BDSwiss, please visit our Partner’s Portal.
  • Which time zone does BDSwiss use?

    BDSwiss itself uses the time zone UTC +1. The prices displayed in the MetaTrader 4 platform refer to the server time of UTC +2. Both time zones change to UTC +2 or UTC +3 during the summer time.
  • How can I contact BDSwiss?

    Supporting our clients throughout their trading journey is our number one priority. You can reach our multilingual support teams 24 hours a day, five days a week via email at [email protected]. BDSwiss also offers live chat support on its website or via Whatsapp and Telegram as well as telephone support in more than 20 languages. Our regional telephone numbers, business hours and our support form can be found HERE.
  • Is my personal information secure?

    Yes, all client data is encrypted using state-of-the-art security software and is highly protected. Your data will be kept strictly confidential and will not be passed onto third parties. For more details on privacy, please click HERE.
  • How secure is BDSwiss?

    BDSwiss uses the internationally accredited security system SSL (Secure sockets Layer), which encrypts all Internet processed credit card payments. This system is automated and you will receive an immediate notice if your browser does not support this protocol.
Risk Warning: Trading in Forex/CFDs and Other Derivatives is highly speculative and carries a high level of risk.