After completing the steps outlined in How can I make a deposit into my account? you will be redirected to your bank’s page where you will be asked to provide some additional information.
If this is your first deposit – or if you are depositing with a different Credit/Debit card than the one you have previously used – you will need to upload or email a clear coloured copy of the front and back of your credit card in order to avoid any possible delays in the crediting of your funds.
ONLY the following information should be visible on the scanned card/s:
- The cardholder’s name (This must match the name used during registration).
- Name of issuing bank
- The last 4 digits of the card number (all others must be covered).
- Credit/Debit card expiry date.
- Cardholder’s signature.
The CVC2/CVV2 (last 3 digits on the back of your card) must be covered.*
An example can be found below:
If the cardholder’s name is not visible on the card, please provide us with a supporting card statement which confirms the card ownership. The document should state the last 4 digits of the card number and your name, so that it can be verified.
If the card is not in your name, please follow the steps outlined under Can I deposit using a friend’s / relative’s payment method?
If the card is linked to a Corporate account, please refer to outlined process under Can I deposit using a corporate credit card/account?
*Please note that if you fail to cover the aforementioned sensitive information on your credit card copies, we will not be able to accept them. Any communication emails containing full copies of your credit card will also be deleted. This is done for security reasons, but you can always resubmit your credit card copies covering all the sensitive info.‹ Back to Help Center